Privacy Policy

Updated December 23, 2025

This Privacy Policy explains how Hancock Health, its Subsidiaries and Affiliates ("we," "us," "our," "Group"), as a data controller, collects, uses, shares, and protects information both in connection with our online and offline services, systems, websites, and apps that refer or link to this Privacy Policy (our "Services"), and as explained below, including without limitation, the collection and processing of personal information in connection with services provided by us, as well as loyalty data collected and processed in connection with the Loyalty program. This Privacy Policy applies regardless of the way you interact with our Services or the type of device or other means you use to access our Services.

Generally, the “Services” covered by this Privacy Policy fall into one of three categories:

• Services related to your care, for scheduling services that include medical and non-medical services provided by one of our Group members or us directly (“Healthcare Services”)
• Services related to memberships or programs that you enroll in or purchase benefits from, such as the Loyalty Programs, wellness center memberships, direct access services or use of Buy, Gift, Transfer to purchase Loyalty Points (“Program Services”)
• Services operated by us to enable you to interact with us, including the websites, mobile apps, and telephone and text messaging systems that enable you to access our Healthcare Services or Program Services (“Interactive Services”)

Some services or programs offered by Group may have additional privacy disclosures to help you understand the collection and use of your personal information under the terms of use of those programs. You will be provided notice of these additional privacy disclosures on the website or mobile app where you register for or use these services. Such disclosures should be read in addition to this Privacy Policy.

Group reserves the right to change this Privacy Policy at any time by posting the updated Policy here along with the date on which the Policy was changed. If we make material changes to this Privacy Policy that affect the way we collect, use and/or share your personal information, we will publish the change on our website and/or mobile application and provide you with an opportunity to review the changes upon your next sign-in. This Privacy Policy is not a contract and does not create any contractual rights or obligations.

Information we collect and how we collect it

When we use the term ‘personal information,’ we are referring to information that identifies, relates to, describes, or can be associated with you, including the categories and specific types of information described in this Privacy Policy.

We collect and maintain personal information about you from many sources to understand and meet your needs, facilitate your care, manage our business, and for other purposes disclosed to you. For example, we collect or receive personal information about you from:

• You, when you voluntarily provide us with information, either directly or through third parties such as survey companies or social media networks;
• You, based on location, credit or debit card transaction, or identity verification services;
• Entities involved in processing or fulfilling your transactions with us, such as payment processors, payment card issuers and networks, and fraud detection and prevention services;
• Our loyalty business partners that you interact with as a Group customer or loyalty member;
• Our electronic health records once you have provided authorization to do so;
• Our insurance business and customer records;
• Other third-party sources, including social media, data aggregators and data enrichment companies in order to provide you with personalized services and our Groups with information on which products and services may best serve your needs.

If the information is to be collected directly from you, you may in some cases have the option to decline providing us that information. However, your choice to not provide information may impact your use of certain features or services. For example, if you decline to provide information required by law or regulation for us to provide care to you, you may not be able to receive some services. Some of the data we collect is from third parties. By using our Interactive Services, Healthcare Services or Program Services you acknowledge that we will collect and utilize data from any source that is available including information that you, our Group or third parties provide.

Healthcare Services

The personal information we collect about you when you search for, purchase, use, or manage your use of our Healthcare Services may include:

• General information about you, including name, title, gender, date of birth, Loyalty account number, driver's license number, nationality, and country of residence;
• Contact information, including addresses and telephone numbers, email addresses, fax numbers, pager numbers, and social media handles;
• Schedule information:
  • Group creates a record for each service schedule that involves any service or product provided by us;
  We will also collect information about changes to your schedule, including a cancellation or failure to complete your service;
  • If you schedule services for someone else, we may collect your billing information but may communicate with the patient directly about their service;
• Other information required to facilitate Healthcare Services, such as requests for assistance, dietary restrictions, interactions with staff, emergency contacts, photographs, information about your medical history, and appointment history (including doctors and medical services) which you have or will receive;
• Payment information, including credit or debit card number(s), associated billing address(es), and expiration date(s)
• Health information, which may contain Protected Health Information, some examples of which include:
  • Doctors, Physicians Assistants or Nurse Practitioners that you have seen or will see;
  • You have otherwise chosen to provide such information to us or it has been passed onto us by a third party, such as your medical provider through which you received services or other entity, including information about whether you have symptoms of any disease or virus;
  • Health information related to a medical emergency;
  • Information about your health that you provide through our Interactive Services;
• Biometric information, such as a scan of your face, fingerprint, or other biometric identifiers, as disclosed to you when you participate in a biometric authentication program;
• Digital identity credentials, including credentials linked to your medical providers electronic health record that you provide to us or services in which you choose to participate;
• Business information, including corporate-contract, employer name, corporate affiliation, and account information when you use our Healthcare Services in connection with your employment or that are funded by your employer.

Program Services

The personal information we collect about you when you enroll in, use, or manage your use of our Program Services may include:

• Information you provide while enrolling or that you add and save to your membership account, including name, title, gender, date of birth, Loyalty account number, nationality, country of residence, scheduling preferences, and contact information;
Payment information, including credit or debit card number(s), associated billing address(es), and expiration date(s);
• Information about your transactions and interactions with us, such as the number of Loyalty Points earned for using our Healthcare Services, or the number of times you have used your wellness center or direct access membership to access our services;
• Information about your transactions with our loyalty or business partners, such as a restaurant, grocery store or other partner that you have provided your Loyalty account number for purposes of earning or redeeming points or receiving loyalty benefits;
• Business information, including corporate-contract, employer name, corporate affiliation, and account information when you join a corporate Program Service provided through your employer.

Interactive Services

The personal information we collect about you during your use of our Interactive Services may include:

• The information described above in “Healthcare Services” or “Program Services” when you use our Interactive Services to provide us this information;
• Technical information, including browser type, IP address, type of operating system, geolocation, the name of your internet service provider, mobile advertising identifiers, and pages visited on our websites or other digital properties (as further described in the section titled “Automatically collected information (including cookies and geolocation)”);
• The content of correspondence you send to us, including information provided via survey, focus group or other marketing research efforts, the content of emails or online customer service requests you send to us, the content of chat, text message, social media, or other communications with us or others, recordings of calls to our automated or live representative phone services, and our responses to you;
• The content of information we receive from third parties that have collected your information from various sources, enriched your profile and provided that information back to us.

Sensitive personal information

To the extent that the personal information we collect constitutes sensitive personal information under applicable law, we will collect and process this sensitive personal information within the limits provided by applicable law. Where required by law, and where no other lawful bases exist for processing such data (such as to fulfill laws promoting a substantial public interest), we will seek your specific consent before processing sensitive personal information.

You may submit a request for services (such as a meal preference, or a request for wheelchair assistance) which is not sensitive personal information. We do not consider such data to reliably imply or suggest sensitive personal information.

In some instances, mobile devices or online services may offer you the choice of biometric identification such as fingerprint or facial recognition for enhanced security and convenience. Where possible, these security measures rely on your personal device’s own internal biometric management and secure storage, in which case Hancock does not have access to any biometric information. You may contact your device’s biometric management creator (such as Apple or Google) for more information about their biometric security technology.

You may be offered opportunities to participate in programs that collect biometric information, which are offered to you in connection with your services but are not operated by us. For example, you may be offered the opportunity to participate in your healthcare providers’ biometric identification program to expedite check-in. When you choose to participate in these programs, your biometric information is not collected or stored by Hancock, and we do not have access to or control of your biometric information. For information about these programs, please contact the entity that operates the program.

Data collected from other customers

When you provide information to us about your family or other individuals (for example, when you make an appointment that includes others), you confirm to us that you are acting on behalf of such individuals, and you have their permission to provide us their information for use in accordance with this Privacy Policy. If you do not have their permission, you must not provide us with any personal information about these individuals.

Minors

Group does not knowingly collect personal information directly from children – persons under the age of 13, or another age if required by applicable law – other than when required to comply with the law or for safety and security reasons. Due to the nature of our Services, we may collect information, which may include personal information, about children when it is required to comply with the law, including federal regulations, as otherwise required to provide healthcare services, or for safety or security reasons. We may retain personal information when required to provide healthcare related services to a child, or in connection with services purchased or enrolled by the parent or guardian on the child’s behalf (such as a parent or guardian’s enrollment of their child in the Loyalty program).

If you are not the parent or guardian of the child, or otherwise authorized by the child’s parent or guardian, you must not provide us with any personal information about the child.

If you are a parent or guardian of a child who has provided personal information without your knowledge and consent, you may request we remove this child’s information by emailing us at techsupport@myfamilycaresolution.com.

Automatically collected information (including cookies and geolocation)

When you use our Interactive Services, we may receive technical information such as your browser type, the type of operating system you use, your geolocation, the name of your internet service provider, mobile advertising identifiers, pages visited, and people you have contacted via phone, text or email. Group gets this information by using technologies, including cookies, web beacons, mobile device geolocation and other technological means to provide and improve our Interactive Services and advertising, including across browsers and devices (also known as cross-device linking). We also use this information to verify that visitors meet the criteria required to process their requests and for reporting activity on our Interactive Services. For example, we may want to know how long the average user spends on our Interactive Services or which pages or features get the most attention or with whom a user has communicated. This technical information may be combined with information that is personally identifiable in order to personalize our Interactive Services and advertising to your interests, including across browsers and devices. For example, if you spend time reviewing a particular service or spend time at a particular location; we may use this information to show you targeted advertising for similar services on our Interactive Services or on third-party websites. Some of this information may be shared with third parties, as described in the section titled “Information collected by third parties on our Services.”

Additionally, and with your specific consent where required by law, Group may combine the information we receive from you with information collected from other sources. This information may be used to provide offers and / or services specifically tailored to your interests in accordance with applicable laws.

Cookies and online advertising

When you use our Interactive Services, we and third parties on our Interactive Services may automatically receive information using tracking technologies such as cookies, web beacons, pixel tags, and similar technologies (collectively, “Cookies”). This information includes your browser type, IP address, type of operating system you use, the name of your internet service provider, mobile advertising identifiers, and pages visited on our Interactive Services.

We use Cookies for a variety of reasons, including to provide and improve our Interactive Services and advertising and to show you advertising that is relevant to you, including across browsers and devices (also known as cross-device linking). Some Cookies are necessary to keep our Interactive Services secure. Others ensure you get a high-quality experience and receive relevant advertising.

Some of our Interactive Services include social network or other third-party plug-ins (such as Facebook’s "Like" button) that enable you to log in to certain Interactive Services, to comment on content available on our Interactive Services, and to share things you find on our Interactive Services with your social network. The providers of these plug-ins may be able to collect information about you even if you do not click on or otherwise interact with the plug-in or widget and regardless of whether you have an account or other relationship with these social networks and third parties. If you use social network tools or visit social networking sites, you should read their privacy disclosures to learn what information they collect, use, and share.

What is a cookie?

A cookie is a small text file (often including a unique identifier), that is sent to a user’s browser from a website’s computers and stored on a user’s computer’s hard drive, tablet, or mobile device. The cookie stores a small amount of data on your device about your visit to the Interactive Services.

Some Cookies are “session cookies,” which expire at the end of the browser session and can capture your activities during the browser session. Other Cookies are “persistent cookies” which remain on your device for the period specified in the Cookie and are able to capture your settings or activities on multiple websites.

Cookies allow websites to recognize your browser or device during your use of our Interactive Services and some Cookies also allow us to track your behavior when you use the services (e.g., websites or apps) of other entities.

What Cookies do we use?

1. Strictly Necessary Cookies:

These Cookies enable you to use our Interactive Services. These Cookies are essential to enable you to browse our Interactive Services and use certain features you have specifically requested. These types of Cookies allow us to:

• record that you are logged into your account;
• record when you give consent to or opt out of our use of advertising or non-essential Cookies, when applicable;
• enable you to use features that provide products and service to you and manage transactions, including enabling the Interactive Services you use to remember the items that you add to your shopping cart or the information you provided in forms;
• display the product reviews that you submit to us; and
• provide the necessary security the Interactive Services require, for example, to monitor traffic flow and visits in order to let us know of potential security threats (e.g., in case of unusually high or rapid traffic).

We want you to understand these essential Cookies, and why we use them, but your consent is not required for us to use them as we use these Cookies only as necessary to operate the Interactive Services. If you set your browser or device to reject essential Cookies, this may prevent you from using certain parts of the Interactive Services. For example, without these Cookies, services such as shopping activity and paying activity on our websites cannot be provided.

2. Functional Cookies:

These Cookies store information such as your preferred country and language selection, login data, and website preferences. Without these Cookies, our Interactive Services may not be able to remember certain choices you've previously made (such as a saved country / language preference) or enhance your browsing experience by providing you with relevant information (such as saved preferences or Loyalty Point balance). These Cookies can recognize what browser or device you are using and what website you come from, and offer you a more personal experience so that you do not have to provide the same information more than once. We also use these Cookies to enable you to comment on a discussion in a forum, or to provide enhanced services such as enabling you to view a video on our website. Disabling these Cookies means that you will be asked to reenter this information every time you use our Interactive Services.

3. Performance Cookies:

These Cookies collect information about how you use our Interactive Services such as which pages you visit regularly. They allow us to understand:

• which of our Interactive Services and their functions our customers use most often so that we can use this information to improve their functionality;
• your preferences to ensure that more relevant content (including advertising content) is delivered to you;
• website performance such as page load and site response times, in order to monitor, identify, and fix performance issues; and
• if you get error messages.

4. Content / advertising Cookies:

These cookies gather information about your use of our Interactive Services so we may improve your experience and provide you with more relevant content and advertising. They are also used to gather feedback on customer satisfaction through surveys. They remember that you've visited our Interactive Services and help us understand usage of our Interactive Services and tailor advertisements to you. These Cookies are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of advertising campaigns. Some of these Cookies are from third parties that collect information about users of our Interactive Services (as described in the section titled “Online behavioral advertising / interest-based advertising”) in order to provide advertising (on our Interactive Services and elsewhere) based on users’ online activities (so-called "interest-based advertising") on our Services and elsewhere online.

Online behavioral advertising / interest-based advertising

Online behavioral advertising, also known as interest-based advertising, is a way of serving advertisements on the websites you visit and making them more relevant to you and your interests. The third parties involved in interest-based advertising collect internet browsing information (e.g., websites visited, time of visit) across different websites and over time, and they may use the information they collect on our Interactive Services to provide you ads (from us and other companies) across the internet. This may include information about you, such as services that you search for while using our Interactive Services. These third parties may use the information they collect on our Interactive Services to make predictions about your interests in order to provide you ads (from us and other companies) across the internet (for example, health related products and services that you searched for online). Some of these third parties may participate in an industry organization that gives users the opportunity to opt out of receiving ads that are tailored based on online activities.

To opt out of interest-based advertising across browsers and devices, please opt out through the Digital Advertising Alliance or Network Advertising Initiative website and also through the settings within the mobile app or your mobile device. Your opt-out choice may apply only to the browser or device you are using when you opt out, so you should opt out on each of your browsers and devices if you want to disable all cross-device linking for interest-based advertising. If you opt out, you will still receive ads but they may not be as relevant to you and your interests. Groups websites do not honor web browsers' Do-Not-Track signals.

• Digital Advertising Alliance
• Network Advertising Initiative

Please note that opting out of interest-based advertising does not mean that you will no longer receive advertisements. Instead, the advertising you do see will likely be less relevant to your interests. Due to differences between using apps and websites on mobile devices, you may need to take additional steps to disable targeted ad technologies in mobile apps. Many mobile devices allow you to opt out of targeted advertising for mobile apps using the settings within the mobile app or your mobile device. For more information, please check your mobile settings. You also may uninstall our apps using the standard uninstall process available on your mobile device or app marketplace.

How to manage Cookies

If you do not wish to receive Cookies, you may set your browser to reject Cookies or to alert you when a Cookie is placed on your device. You may also delete Cookies as soon as you leave our Interactive Services. Although you are not required to accept Cookies when you visit our Interactive Services, if you set your browser to reject Cookies, you may not be able to use all of the features and functionalities of the Interactive Services.

For example, the Help portion of the toolbar on most web browsers will tell you how to prevent your browser from accepting new Cookies, how to have the browser notify you when new Cookies are dropped, and how to entirely disable Cookies. With regard to some of the popular browsers you can find more information for:

• Apple Safari
• Google Chrome
• Microsoft Edge

We may use Adobe Analytics or Google Analytics to aggregate and analyze data about your use of our Services.

• Opt out of Adobe Analytics
• Opt out of Google Analytics
• Google privacy and terms

Where required by law, we will present you with a Cookie banner the first time you visit our Interactive Services that explains what type of Cookies we use and which asks for your consent for some of the Cookies we use. We may use Cookies to remember your consent preferences. These Cookies will periodically expire, or can be removed by clearing our Cookies from your browser. Once expired or removed, the next time you use the relevant Interactive Services, you will be shown the Cookie banner and be able to confirm or change your consent preferences.

Information collected by third parties on our Interactive Services Some of the content, advertising, and functionality on our Interactive Services may be provided by third parties, including third parties that are not affiliated with us. As noted above, these third parties may collect or receive technical information about your use of our Interactive Services, including through the use of Cookies, and this information may be collected over time and combined with information collected on different websites and online services. Also, some third parties collect information about users of our Interactive Services in order to provide interest-based advertising (on our Interactive Services and elsewhere, including across browsers and devices, also known as cross-device linking).

For example, we may use third parties to collect, and share with us, usage information about how you interact with our Interactive Services, including personal information that you provide, website or app visits and interactions, and user inputs such as mouse clicks or keystrokes.

Our Services

We use personal information to complete transactions and fulfill requests for our products and services. For example, we require you to provide personal information when making an appointment or when checking in at one of our Groups healthcare facilities, or enrolling in the Loyalty programs. We may also use personal information to verify your identity, including for security purposes.

In the event of a service delay, cancellation, or other service disruption, we may use the contact information provided in your appointment to notify you.

Fulfillment of services

When you receive Healthcare Services or Program Services with Group, we will use your personal information for purposes related to operation of the relevant program and the provision of services or benefits related to that service. For example, when you join or participate in a Program Service such as the Loyalty program, your personal information is collected and used to process, confirm and fulfill transactions and provide benefits as specified in the Loyalty terms and conditions, and as otherwise necessary for Group to exercise its rights under those terms and conditions. Similarly, when you schedule on one of our Healthcare Services, your personal information is collected, used, and processed in connection with the applicable requirements for such service.

Use of our Interactive Services may be subject to contractual terms, such as the license agreement or site usage terms. Information about terms that apply to use of an Interactive Service, are made available through the Interactive Service.

Healthcare, Program and Interactive Services

• Operations: To ensure the safe and efficient operation of Healthcare, Program and Interactive Service;
• Personalized Service: To provide services including marketing, geolocation, data and profile enrichment to better personalize your experience across every point of interaction;
• Loyalty and program benefits: To validate your eligibility for loyalty or program benefits, to offer or provide priority access based on your membership status or loyalty tier level; and to monitor your loyalty or program activity and customer satisfaction level.

Interactive services

• Business purposes and communication: To interact with you regarding our Healthcare Services or Program Services or to provide you information you requested, to communicate with you for business or customer service reasons (such as sending messages related to appointments), or for other such reasons such as changes to our policies or in response to your inquiry;
• Tailored web experience: To personalize your advertising experience when visiting our sites, and to manage details about your Healthcare Service purchases (such as your appointments) and Program Service, including when security updates are available, or when an action is required to keep an account active;
• Site maintenance: To improve content, functionality, and usability of our websites and digital properties and to offer opportunities to participate in surveys and provide feedback to us.

All services

• Financials transaction management: To facilitate payment for services or provide refunds
• Legal and regulatory obligations: To comply with legal, regulatory, or fiscal obligations, or in connection with litigation or an internal investigation or audit
• Improve and personalize our Services: To improve and personalize our Healthcare Services (such as service offerings as a healthcare provider), Program Services (such as loyalty program offerings, reward redemption rates, and benefits), and Interactive Services (such as website and mobile app use and reliability), as well as compiling statistics on international diaspora transactions, loyalty activity, and revenue generation, and statistics to improve and personalize products and services
• Marketing and analytics: To perform data analyses and other processing for marketing purposes, including to determine what services, applications, events, sweepstakes and special campaigns to offer, and to make specific offers to you
• Security management: To secure Group’s premises, assets, and information, and to test and evaluate the effectiveness of Group’s security
• Third party requests: To respond to and comply with outside requests initiated by you, as well as in response to legal requests
• • Audit and controls: To evaluate internal controls and audits for compliance (including those conducted by Group’s internal and external audit service providers)

Video and audio recording

There may be Closed Circuit Television (CCTV) cameras in operation within and around Group’s premises, our registration desks and customer service telephone systems may record calls in accordance with applicable legal requirements, and we also keep logs or records of customer interactions on our digital Interactive Services. Such devices may be used for purposes that include:

• to prevent and detect criminal, malicious, or fraudulent activity;
• to protect the health and safety of Group’s customers and employees;
• to manage and protect Group’s property and the property of Group’s guests and other visitors; and
• for quality assurance purposes.

Where required by law, you will be provided notice at the time of any such recording.

Data security and integrity

We take reasonable measures to protect the personal information you provide to us.

Group uses reasonable technical, administrative, and physical measures to protect your personal information from loss, interference, misuse, unauthorized access, disclosure, alteration or destruction, both during transmission and once we receive it. We also maintain reasonable procedures to help ensure that such data is reliable for its intended use and is accurate, complete and current. When your personal information is shared, Group will take a reasonable approach to prevent the unauthorized use of personal information.

Please note, however, that while Group attempts to safeguard your personal information, no method of transmitting or storing electronic information is ever completely secure, and thus we make no warranty, express, implied, or otherwise, that your information will never be accessed, used or released in a manner that is inconsistent with this Privacy Policy.

Here are some things you can do to keep your information secure.

Keep your Loyalty account number and login information confidential:

To make sure your access to our Services is secure; you should not share your log in details with anyone else. You should always log out of the Services after each use if others have access to your computer or device, especially if you are using a publicly accessible computer such as at a library or internet café. You should follow best practices for online security, such as using a different password for our Services than you do with other websites or services. Group is not responsible if someone gains access to your accounts by obtaining your password.

Data retention policy

Your personal information will be retained only for so long as reasonably necessary for the purposes set out above and consistent with our retention policies, considering criteria such as applicable rules on statute of limitations, legal requirements and the duration of your use of our website and receipt of our Services. This retention will be at least for the duration of your customer relationship with us, and a longer period as necessary for legal defense purposes or as required by tax, health, and other applicable laws and regulations.

We generally retain personal information related to your use of our Healthcare Services or Program Services for up to seven years after you terminate your membership with us. This includes information obtained from your use of our Interactive Services.

To the extent it is required to do so by law, Group will permanently destroy any biometric data or identifiers in our possession once the initial purpose for collecting or obtaining them has been satisfied, or within three years of your last interaction with Group, whichever comes first. This applies to any biometric identifiers or information received by Group from any source, even if that source does not refer or link to this Privacy Policy.

General

We may disclose or share information about you to provide the products and services you request or use, or for administrative, analytical, and marketing purposes, including to:

• Third parties to distribute promotions, sweepstakes, marketing surveys and messages, focus groups, interviews and other opportunities offered by Group;
• Third parties who have arranged for discounts or other services on your behalf, such as your employer if your employer purchased your insurance, membership or direct access;
• Group's companies (including any entity that directly or indirectly controls, or is controlled by, or is under common control with, Group), for uses in accordance with this Privacy Policy;
• Other industry partners in order to fulfill your requests relating to Healthcare Services using our Services;
• Our co-branded credit card partners, in connection with the operation or marketing of Loyalty program related offerings, such as a co-branded credit or debit card that is linked to your Loyalty account;
• Third parties such as government and regulatory agencies when required by law;
• Third-party vendors that assist Group with respect to providing our Services and managing our Loyalty Program enrollments and co-branded partnerships, such as vendors in the areas of technology, payment processing, sales and marketing, or fraud detection and prevention; and
• another entity in the event of a bankruptcy, or as part of the due diligence or business integration process, in the event we undergo a business transition involving another company, such as a merger, corporate reorganization, acquisition, or lease or sale of all or a portion of our assets.

If you access our Services using your employer's corporate account, or participate in a corporate program, your employer will have access to certain details related to your utilization of the Services. Your employer is independently responsible for how it collects and uses your personal information and informs you about it.

In addition, we may share information with certain third-party companies with which we have a business relationship, including Loyalty Program participants. These companies may send you marketing based on the information you have provided us. Where we are required by applicable law, we will seek your consent prior to sharing your personal information with such third parties for marketing purposes. Also, as described in the section titled “Opting out of marketing communications and sharing your information with third parties”, you can opt out of having your information shared with third parties for those parties' direct marketing purposes by emailing us at techsupport@myfamilycaresolution.com.

If your account includes emergency contact information, we may share personal information with your emergency contact or attempt to collect information about you from your emergency contact, as appropriate based on the nature of the emergency.

Legal requirements

Please note that the laws and regulations of several countries, including without limitation, the requirements imposed under the Bank Secrecy Act, require us to provide foreign and domestic government agencies with access to the personal information you disclose to us and data that we have about you to combat money laundering. For example, Group complies with legal obligations in the United States (U.S.) and other countries in which it conducts business. Group does not have control or knowledge of the storage and use of that data after it has been delivered to the respective government entity.

Further, to the extent required by law, we may disclose personal information to government, regulatory or law enforcement agencies, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information to law firms and courts, as permitted by law or to enforce or apply a contract with you.

We may also disclose your personal information to protect the rights or property of Group and providers and users of our Services, including our employees and customers. For example, we may disclose personal data to law enforcement or first responders in connection with a medical emergency or incident, or to public health authorities for purposes of combating infectious disease.

We'd also like to remind you that we provide additional links to resources we think you'll find useful. These links will lead you to sites that are not affiliated with Group and may operate under different privacy practices. Our visitors are responsible for reviewing the privacy policies for such other websites, as we have no control over information that is submitted to these companies.

Opting out of marketing communications

We provide you with options to stop receiving marketing messages from us. Regardless of your opt-out preferences, we reserve the right to send you certain communications for transaction fulfillment, notifications of changes to our Services, and other operational purposes.

If you’re a Loyalty member and you want to opt out of receiving marketing emails, log in to your Loyalty profile and update your preferences. Please note, you’ll continue to receive Loyalty program updates and email products for which you’ve subscribed.

If you’re not a Loyalty program member or you want to opt out of marketing emails, you can click the opt-out or unsubscribe link in the marketing email you receive to manage your marketing preferences.

We may send you marketing offers through other channels. For example, we may offer you the opportunity to receive push notifications of special offers through our mobile app. Where required by law or by mobile app store rules, we will obtain your consent prior to sending you such marketing. You can manage push notifications in our mobile app or in your device notification settings.

If you have any other questions about opting out of marketing communications, or managing your marketing preferences, please email techsupport@myfamilycaresolution.com with your request.

Opting out of sharing your information with third parties

If you want Group to stop sharing your personal information with third parties for those parties' direct marketing purposes, please opt out of third-party data sharing.

If you are a Loyalty member and you want to opt out of data sharing, please log in to your Loyalty profile and update your data sharing preferences.

Regardless of your opt-out preferences, we reserve the right to share your information with third parties for administrative, transactional, and analytical purposes. For example, we may share your personal information with companies or programs of Group partners (such as other co-brand credit card partners and other Loyalty program participating companies when you request to earn or redeem Loyalty Points for their services. These other companies have their own business relationships with you, and may require different steps to change your preferences for participation. Please consult the privacy policies of the relevant companies or programs for further information.

When you use our Interactive Services, you may receive Cookies from us and the third parties that collect information on our Interactive Services. Please see the “Cookies and online advertising” section above for additional details, including information about how to manage Cookies on your browsers or devices.

Application of local laws

Where required by local law, you may have the right to access, request a copy of, update, transfer or port, restrict the processing of, or request that we delete your personal information. You may also have the right to object to our processing of your personal information. To exercise these rights please email us at techsupport@myfamilycaresolution.com. When we receive a request to exercise one of these rights, we will indicate what personal information we require from you to validate your identity. We will also provide information on the action we intend to take on the request without undue delay and no later than 60 days from receipt of the request, or within a shorter period of time where required by local law. This time may be extended by an additional two months in certain circumstances, for example, where requests are complex or onerous. Please note, these requests are subject to applicable legal, ethical reporting, or document retention obligations imposed on us.

When you provide us with your information, you acknowledge that this information may be stored, transferred, and processed on servers located anywhere in the World, including either inside or outside of the U.S.

HOW TO CONTACT US

If you have any questions about our privacy practices, this Privacy Policy or would like to contact us or our Data Protection Officer, you can do so by email at techsupport@myfamilycaresolution.com

or at the address below:

801 N. State Street

Greenfield, IN 46140